PoliciesContractPrior to any work being done, we will conduct a phone consultation. A contract is required for all work valued at $100 or greater.Payment InformationFor all baked goods requiring a contract, a 50% down payment is required at the time the contract is signed. The remaining 50% is due at least 2 weeks prior to the event. For all other orders, payment is due in full upon delivery.Rush Order PolicyAll baked goods ordered less than 2 weeks prior to the event are subject to the rush order policy. A 20% surcharge is added to the cost of the order and full payment is due at the time the order is placed.Cancellation PolicyOrders cancelled more than 4 weeks prior to the event will be refunded in full with the exception of a 5% handling fee. Orders cancelled more than 2 weeks but less than 4 weeks prior to the event will be refunded in full less a 10% handling fee. Orders cancelled less than 2 weeks prior to the event will be refunded 50%. Refund checks will be mailed to specified address within 30 days of cancellation date.Ingredient DisclaimerWe guarantee that we use only the freshest and highest quality ingredients. We also follow very strict sanitation and hygiene guidelines. Every effort is made to insure that the products we use are free from any allergy causing agents that you specified as problematic when you placed your order. However, there is no guarantee that an item is totally free from trace allergens. By purchasing a baked good from us, you consent to this disclaimer. |